Shipments and returns
All orders are next day delivery but please allow up to 2 days in case of unforeseen circumstances. If your order does not arrive the next day, please notify us immediately so we can sort it out as quickly as possible for you. All orders are dispatched with DPD Express and the charge for this is €8.50 regardless of size or weight and is not a special price for next day delivery. This is a priority service which has a tracking number that will be emailed to you on the evening of dispatch or sent via text message on the day of delivery. You must be there to sign for your goods.
Important! Please Note: Asking for your order to be left at an unsecured location is done so at your own risk. ex. in the porch, behind the bin etc.
There is Free Delivery on all orders over €65 Ireland Only.
If for whatever reason, your parcel is returned to us after DPD Express have attempted delivery, there will be a charge of €8.50 taken off your goods to be refunded.
All goods listed on the site are in stock and ready to dispatch but there are occasions when we may be out of an item listed. If this happens, we can offer you a replacement item, a refund or send the correct item on at a later date at our expense.
Our aim is to dispatch all orders as quickly as possible. Any orders received before 1.00pm will be processed and dispatched the same day. If the order is placed after 1.00pm, it still could be dispatched the same day or the following day, except late orders on a Friday, where the goods will dispatch the following Monday.
Returns
We will accept the return of most products up to 2 weeks(14 days) after date of order. (Edible products and custom made products like Edible Images & Backdrops are exempt from this policy).
We will only accept return of goods which remain in original packaging and which are returned in a re-saleable condition. Once the item is received, we will refund the value of the goods. The customer covers all P&P(Postal Return ) costs.
Important to Note: A delivery charge of €6.50 will be incurred if the original order value goes under €65. The exception is, of course, if the item is faulty or incorrect in which case we will be happy to exchange it at our expense.
Food safety and hygiene is our top priority. We would also like to assure you that all goods are stored and handled in a professional and hygienic manner at all times. For this reason we cannot accept returns of any edible product or any item designed to come into contact with food such as cake boards & boxes(pre-packed drums in packs of five can be returned).
Incorrect, missing or faulty items
Please check your order fully as soon as it arrives to you. We do our absolute best to ensure you always receive your correct order but mistakes can happen. We record all orders on camera being packed so we can get to the bottom of any issues as quickly as possible. If we have made a mistake, we can immediately offer a refund or send you out the correct items at our expense.
We ask that you double check your parcel when you receive it as mistakes cannot be rectified after one week of you receiving your order.
2. You may also collect your order in person in Maxicake Office :
Maxicake Ltd.,
115Lagan Road ,
Dublin Industrial Estate ,
Glasnevin
Co Dublin .
D11 E436
